We aim to dispatch all our orders within 24 hours Monday - Thursday. Orders that are placed after 10am on a Friday - Sunday will ship on Monday. If you order is going to be delayed we will inform you via email.
We offer FREE DELIVERY on many of our items, including sacks to most mainland UK postcodes*, fat balls, and our Red Dingo dog and cat ID tags.
How your postage is calculated:
You can add multiple items to your basket and your shipping price is worked out by their weight. For example, two packets of worming tablets, a lead and a collar may cost the same to deliver as a single large ceramic dog bowl.
|Free delivery items e.g. Sacks of dog food or any other item marked free delivery.
|Small items shipping through Royal Mail Large Letter Post
|Deliveries up to approx 900g in weight
|Deliveries between approx 900g and 1.9kg
|Deliveries between approx 1.9kg and 4.8kg
|Deliveries between approx 4.8kg and 9kg
|Deliveries between approx 9 and 14kg
|Deliveries between approx 14 and 17kg
|Deliveries between approx 17 and 28kg
|Deliveries up to approx 30kg
Where possible we use recycled packaging!
Small parcels, eg bowls, collars, Dog Toys, medicines and Winston Wilds products etc are sent via Parcel 2 Go or Royal 2nd Class and may take 2-4 days. Tablet Packets may be folded flat in order to post, which saves you money.
Our free delivery sacks, supplements and feeds are delivered via DPD next Day service.
RED DINGO TAG CURRENT DELIVERY ESTIMATE: Currently 10 Days due to delays in the postal system. This should improve shortly.
After you place your order you will receive a confirmation email from us, stating the items you have ordered.
You will receive another email from us when your item has been dispatched.
Sack orders will receive their tracking number in an email, so please ensure your email address is typed correctly.
* FREE DELIVERY ON SACK ORDERS
Please note: We offer free delivery to most mainland UK postcodes, but we do not offer FREE shipping to the Highlands or Islands due to a courier surcharge.
Please contact us for a delivery quote before placing your order if your postcode starts with the following letters:
CENTRAL LONDON POSTCODES
E1, EC1-EC5, EC8-9, SE1, SE11, SW1, WC1-WC4, WC99, W1 Postcodes
AB25, AB31, AB33-38 AB41-56
GY Postcodes, HS Postcodes, IM Postcodes, IV Postcodes, JE Postcodes
TR Postcodes, ZE Postcodes
Please open your order IMMEDIATELY. We MUST be notified of damage to any orders within 24 hours of receipt, with TWO clear photos of the damage.
In the case of sack orders, failure to report damage within 24 hours of receipt will mean we will be unable to refund you, as the courier only will only accept claims in that time period.